Shipping policy

VERDOVELL currently delivers within the United States. We do not offer international delivery.

Shipping charges

Standard shipping costs $3.00 for orders with a merchandise subtotal below $50.00.

Standard shipping is free for orders with a merchandise subtotal of $50.00 or more.

The free-shipping threshold is calculated after discounts and before tax and shipping charges. All prices are in U.S. dollars. Available delivery options and charges are displayed at checkout before payment.

Order processing

Orders are processed within 1–2 business days after the order is placed and payment is confirmed.

Business days are Monday through Friday, excluding U.S. public holidays. Orders placed on weekends or public holidays begin processing on the next business day.

Transit time

Standard shipping is estimated to take 5–8 business days after dispatch.

Including processing, the estimated total time from order placement to delivery is 6–10 business days. Delivery estimates are not guaranteed arrival dates.

Tracking your order

When your order ships, we will send a shipping confirmation to the email address provided at checkout. Use the tracking information in that message to follow your shipment.

Carrier tracking may take time to update after dispatch. If you cannot find your confirmation or need assistance, contact support@verdovell.com with your order number.

Shipping delays

If we cannot dispatch your order within the stated processing period, we will notify you, provide an updated shipping estimate when available, and offer the choice to accept the delay or cancel for a full refund of the unshipped order.

If we cannot fulfill your order, we will notify you and issue a prompt refund.

Carrier delays may occur because of weather, service interruptions, or other delivery conditions. Please contact us if your shipment is overdue so we can investigate and help resolve the issue.

Delivery addresses

Please check your delivery address before placing your order. If you notice an error, contact us immediately. We will try to update the address before dispatch, but changes may not be possible after shipment.

Missing, damaged, or misdelivered packages

If your package is missing, arrives damaged, or is marked delivered but cannot be located, contact us with your order number. We will review the tracking information, work with the carrier as needed, and arrange an appropriate resolution.

Contact

Email: support@verdovell.com
Phone: +1 414-651-0460
Customer service: Monday–Friday, 9:00 a.m.–5:00 p.m. Eastern Time, excluding U.S. public holidays.

VERDOVELL is operated by CLOUDCREST 28 MARKETPLACE LLC.
Business address: 585 Nichols Hill Rd, West Point, KY 40177, United States.