FAQ

Where do you deliver?

We currently deliver within the United States. International shipping is not available.

How much does shipping cost?

Standard shipping is $3.00 for orders below $50.00 and free for orders of $50.00 or more. The threshold is based on the merchandise subtotal after discounts and before tax and shipping.

How long will my order take?

Processing takes 1–2 business days. Standard shipping is estimated at 5–8 business days after dispatch, for an estimated total of 6–10 business days.

Business days exclude weekends and U.S. public holidays.

How do I track my order?

Use the tracking information in your shipping confirmation email. If you cannot find the email, contact support@verdovell.com with your order number.

Can I change or cancel my order?

Contact us as soon as possible. Orders that have not shipped may be canceled for a full refund. Address changes may not be possible after dispatch. Shipped orders can be returned under our Return & Refund Policy.

Do you accept returns?

Yes. You may request an eligible return or exchange within 30 days after delivery. Change-of-mind returns must be unused and in their original condition, with all included accessories and packaging.

Are returns and exchanges free?

Yes. We provide prepaid shipping for eligible U.S. returns and exchanges and cover standard delivery of an approved exchange replacement. We do not charge a restocking fee.

What if my item arrives damaged or incorrect?

Contact us promptly with your order number and a description of the issue. Include photographs when available. We will help arrange a suitable replacement or refund.

Will an accessory fit my camera or lens?

Compatibility varies by product and equipment. Check the product dimensions and compatibility information before ordering. Do not assume universal fit. Contact us if the listing does not provide enough information.

Are cameras and other equipment included?

Only items expressly listed in the product’s included contents are supplied. Cameras, lenses, memory cards, and other demonstration props are not included unless stated.

Can the cleaning accessories be used on a camera sensor?

Our everyday dry-care products are not intended for sensor cleaning unless a product expressly states otherwise. Follow your equipment manufacturer’s instructions and do not insert tools into a camera body.

How can I contact you?

Email support@verdovell.com or call +1 414-651-0460.

Customer service is available Monday–Friday, 9:00 a.m.–5:00 p.m. Eastern Time, excluding U.S. public holidays.