Refund policy
We want you to feel comfortable shopping with VERDOVELL. We accept eligible return and exchange requests within 30 days after delivery.
VERDOVELL is operated by CLOUDCREST 28 MARKETPLACE LLC.
Return eligibility
To qualify for a change-of-mind return, items must be unused, clean, and in their original condition, with all included accessories and packaging. Please provide your order number or another proof of purchase.
These condition requirements do not prevent you from reporting an item that arrived damaged, defective, incomplete, or different from what you ordered.
How to request a return
Email support@verdovell.com with your order number, the item you wish to return, and whether you would prefer a refund or an exchange. If the item has a problem, please describe it and include photographs when available.
We will provide return instructions, the correct return address, and a prepaid shipping label for an eligible return within the United States.
Please contact us before mailing your return so we can identify the order and provide the correct instructions. Our business address is not automatically the return destination.
Free returns and exchanges
We cover return shipping for eligible returns and exchanges within the United States. For an approved exchange, we also cover standard shipping of the replacement item.
We do not charge a restocking fee.
Exchanges are subject to replacement availability. If the requested replacement is unavailable, you may choose an available alternative or a refund. Any price difference will be explained before the exchange is processed.
Damaged, defective, or incorrect items
Please contact us promptly if your order arrives damaged, defective, incomplete, or incorrect. We will review the issue and arrange an appropriate replacement or refund at no additional shipping cost to you.
Keep the item and packaging while we help resolve the issue. If photographs are not available, contact us so we can discuss another way to assess the problem.
Refunds
After receiving and inspecting your return, we will email you the outcome. For approved returns, we will initiate the refund to your original payment method within 5 business days.
Your bank or payment provider may require additional time to display the credit. If you have not received it within 10 business days after our refund confirmation, please contact us.
Refunds include the amount paid for the returned item and any associated refundable tax. Original outbound shipping charges are not refunded for change-of-mind returns. If the return results from our error or an item that arrived damaged or defective, any applicable original shipping charge will also be refunded.
Order cancellations
Contact us as soon as possible if you wish to cancel an order. Orders that have not shipped may be canceled for a full refund. If your order has already shipped, you can request a return under this policy.
Your rights
This policy does not limit any rights or remedies you may have under applicable consumer protection laws.
Contact
VERDOVELL
Operated by CLOUDCREST 28 MARKETPLACE LLC
585 Nichols Hill Rd, West Point, KY 40177, United States
Email: support@verdovell.com
Phone: +1 414-651-0460
Customer service: Monday–Friday, 9:00 a.m.–5:00 p.m. Eastern Time, excluding U.S. public holidays.